Refund policy

At Mystinails, we take great pride in our meticulously handcrafted press-on nails. We are committed to providing you with high-quality products and a delightful shopping experience. To ensure clarity and understanding, please review our return and exchange policy below.

• Order Modifications and Cancellations: You have a 24-hour window to modify or cancel your order after it is placed. Once this period has passed and your order has been processed or dispatched to our shipping partner, we are unable to make any changes or cancellations. This policy helps us process and deliver your order efficiently and on time.

• Undeliverable Packages Due to Incorrect Shipping Information: Providing accurate shipping details is essential for successful delivery. If your package is undeliverable due to incorrect or incomplete shipping information, we are unable to issue a full refund, as international shipments may not be able to be returned to our facility. Additionally, redelivery may incur extra charges if the package cannot be delivered due to the recipient being unavailable. Please double-check your shipping information before placing your order to avoid any issues.

• No Returns or Exchanges: Due to the handmade nature of our press-on nails, we do not offer returns or exchanges. Each set is carefully crafted and designed for multiple-use applications. We provide detailed product descriptions, images, and sizing information to help you make an informed purchasing decision.

• Exceptions for Damaged Goods:

  1. Damage Upon Delivery: If you notice any damage or faults with your nails upon delivery, please contact us within 7 days of receiving your order. Include clear photos of the damaged or faulty product so we can assess the issue. If the issue is confirmed, we will provide a refund or resend the product.

  2. Issues After Immediate Wear: If your nails appear to be in good condition upon delivery but experience chipping or breakage immediately after application, please contact us within 14 days of receiving your order. We will review your case and, where appropriate, offer a refund, a complimentary replacement set, or individual nail replacements.

• Initiating a Refund for Damaged Products: To request a refund or replacement for a damaged or faulty product, please contact our customer service team at mystinailscs@gmail.com. Include your order number, contact information, clear photos of the faulty product, and a brief description of the issue. Our team will review your request and guide you through the next steps.

• Quality Assurance: Each set of Mystinails nails is unique and may have slight variations due to its handmade nature. We carefully inspect every set and package before shipment and strive to maintain the highest standards of craftsmanship and quality.

If you have any questions or concerns about our return and exchange policy or the refund process for damaged nails, please don't hesitate to contact us at mystinailscs@gmail.com. We are always happy to assist and provide you with the best possible Mystinails experience.